LOYALTY PROGRAM FAQs
How does the reward program work?
Our reward program allows you to earn Bianco Latte's coins for every dollar you spend at our bakeries. EACH dollar spent (BEFORE tips & taxes) gets you ONE BL coin.
Decimals will not be calculated, so for example if you spend 15.67 you will have 15 coins.
How do I sign up for the reward program?
To sign up for our reward program, simply visit our website. During the signup process, you will be prompted to sign in using your Google account. After you signup with Google, your unique QR code will appear on our website, it will show your balance so you'll know how many points you have and which reward you can redeem! Make sure you have only ONE loyalty account!
Is my personal information safe?
Can I earn rewards for online and in-store purchases?
We're working on it! At this time, you can only earn rewards for in-store purchases. Make sure to show our team your unique QR code during the checkout process, to ensure you receive the appropriate coins for your purchase.
How do I check my coin balance?
You can check your coin balance in our rewards page by signing in with Google. Your current coin balance will be displayed with your own QR code.
How many rewards can I redeem?
Only ONE reward can be redeemed per receipt.
How do I redeem my coins for rewards?
Once you have accumulated enough coins, you can redeem them for rewards or discounts. Simply tell us the desired reward from the available in-store options and our team will assist you!
Do my coins expire?
Coin DO NOT expire! Going on holiday? No worries, we'll be here waiting for you to come back!
Can I transfer or gift my coins to someone else?
At this time, we do not offer coin transfers or gifting options. However, you can encourage your friends and family to join our reward program: if they signup with your referral code, you'll get 5 COINS every time a friend joins our famiglia!
What if I have more questions or need assistance?
If you have any additional questions or require assistance, please feel free to reach out to our customer support team. You can contact us by email at firstname.lastname@example.org and we'll be happy to help you.
1. Information Collection
1.1 Personal Information: When you sign up for our reward program using your Google account, we may collect certain personal information, such as your name and email address, as provided by Google.
1.2 Transaction Information: We may collect transaction details, such as the amount spent, the date and time of purchase, and the items purchased, in order to calculate the rewards earned and provide a seamless reward program experience.
2. Use of Information
2.1 Rewards Program: We use the personal information and transaction details to administer and operate our reward program, including issuing and tracking the rewards earned by customers based on their spending.
2.2 Communication: We may use your email address to send you information about our reward program, including updates, promotions, and special offers. You can opt-out of these communications at any time by following the instructions provided in the email or by contacting us directly.
3. Sharing of Information
3.1 Service Providers: We may engage third-party service providers to assist us in operating our reward program, and they may have access to personal information in order to perform services on our behalf. These service providers are contractually obligated to maintain the confidentiality and security of the personal information and are prohibited from using it for any other purpose.
3.2 Legal Compliance: We may disclose personal information as required by law, court order, or government regulation, or if we believe in good faith that such disclosure is necessary to protect our rights, interests, or safety, or the rights, interests, or safety of our customers or others.
4. Data Security
We take appropriate technical and organizational measures to protect the personal information we collect from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.